All Shipments throughout the US and Canada are via standard ground deliveries and freight services via FEDEX, UPS, CANPAR, and other carriers as deemed appropriate for each shipment.  In-stock orders are fulfilled as soon as possible, shipping time varies according to location.

Unless a signature required option is indicated at checkout the carrier of our choice and Parallax Atelier is not responsible for packages lost or stolen. It is the customers responsibility to check the tracking information we provide at time of shipping and follow it to see when the package will be delivered. If the signature option is not indciated the carrier may leave on porch or at front door of your dwelling / office without anyone signing for it.

In stock items are normally shipped within 5-7 days upon receiving an order.

We do not charge sales tax on US purchasers, and the buyer may be liable to pay import duties and local sales tax on items purchased. The buyer is responsible for paying import duties, sales taxes due. You will be able to pay any amounts due to the shipper directly.  Duty rates are based on the purchase cost of the items purchased and the country of origin where the goods were manufactured.  Duty rates are set by the U.S. government.

Coming Soon

All products on this website are final sale,  we don't offer returns, refunds or exchanges, unless proof of damage during shipping or wrong item was received.  We inspect all of our orders  prior to shipping to be in a condition of good sale.  Please note that measurements can vary, products are not guaranteed to match exactly as many
of our products are handmade.

If our warehouse sent the wrong item by accident, we will allow exchange for the correct item.  Before it is returned, the item must be in the same condition that you received it, unused, and in its original packaging and confirm you are the purchaser of the product. 

To start a exchange or claim a damaged/faulty product, you can contact us at divia@parallaxatelier.com If your return/exchange/claim is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted.   

Please inspect your order upon receipt and contact us within 5 days of receipt. If the item is defective, damaged or if you receive the wrong item, we will evaluate the issue and make it right. 
Our policy in the case of a damaged or defective product is to resend a replacement product as soon as possible or provide a credit/refund/discount depending on the level of defect or damage.  In order to process a claim we need the following:  

Damage replacement requirements:

We may also require the defective product to be shipped back to our warehouse, in which case we will provide you with a shipping label.  The product must be returned protected and properly contained in its original packaging and padding material, otherwise a full refund or replacement will not be provided.

PLEASE NOTE:  101 Copenhagen ceramic vases, bowls and vessels are not waterproof safe or water resistant, as stated on each product description.  All ceramics and fibre concrete furniture pieces are unique and may vary in tone with the hand painted/glazed finish.  Marble and other products that are natural or handmade can vary in texture, style, finish and dimension.

Parallax Atelier is not liable for the accuracy, mistakes or omissions of information provided on this website.  While we aim to be as up-to-date as possible , there is no guarantee given that the information is correct, complete and/or up to date.

We will notify you once we’ve received and inspected your return/claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.